Customer Services Role, 2 in Leeds / 2 in london, London

A fantastic opportunity has arisen for a Customer Service Advisor to join our welcoming team in London / Leeds

You will be working 40 hours a week, Monday to Friday, between the hours of 8am and 8pm.

About the Role

Working as part of our team, you’ll help provide the day-to-day management of the building and provide exceptional customer service to the Students who live there. You’ll have a variety of responsibilities, including assisting with marketing, talking to future and current students about how great staying with iQ can be, taking reservations, administration, logging maintenance issues, and keeping our residents safe by ensuring Health & Safety standards are adhered to.  But most importantly, you’ll be there to make sure the Students who stay with us have their best year yet, by providing awesome customer service.

About us

iQ Student Accommodation is a leading private provider of student accommodation in the UK, with 66 properties compromising 28,000 beds in 27 locations across the country. Our mission is to reimagine the Student accommodation experience, and deliver the best year yet to our Students

About You

An outgoing and friendly individual, who likes to put the customers’ needs first. You’ll be a team player, with the ability to create a friendly and welcoming first impression, and have the following experience and skills:  

• Experience in a customer-facing service role
• Able to build relationships quickly
• Excellent communication skills
• Proactive attitude and ability to work autonomously when required
• Friendly, approachable manner and a genuine desire to help
• Knowledge of the Microsoft office suite
• Knowledge of current UK Health & Safety standards is desirable

If you think you can deliver exceptional customer service and bring the Student experience to life, then we’d love to hear from you.

What We’ll Give You 

• Competitive salary
• 25 days annual leave
• Additional day off for your birthday
• Discretionary bonus
• Pension contributions matched up to 8%
• Access to 1000s of discounts and offers at shops you know and love